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Delay Reimbursement Request

Passengers whose trains have been delayed one hour or more from the scheduled terminal arrival can be reimbursed. Delays caused by acts of nature, or for reasons outside the control of Metrolink are excluded from the reimbursement. Monthly pass holders will receive a Universal 4-trip ticket good for one year. All other pass holders (10 trip, round trip, one way) will receive reimbursement equal to the value of the trip that was extensively delayed.

LAPassenger has made it easy to request this reimbursement. You will need to make a photocopy of your signed monthly pass or your 10-trip/round trip/single trip ticket. Then fill out the form below which immediately creates a letter which you just fax to Metrolink. The fax number for Metrolink is at the top of the generated letter.

These reimbursements are issued by Metrolink, not by LAPassenger. LAPassenger is providing you the method to request the reimbursement, but the faxed request goes to Metrolink. Passengers have reported that reimbursements may take up to 6 weeks to be processed. If you have requested a reimbursement and it has not arrived, please contact Metrolink (www.MetrolinkTrains.com). LAPassenger cannot provide you a status of your reimbursement.

Click HERE to see an example of the letter that is generated.

All information submitted below will not be disclosed and only used by LAPassenger. Privacy Policy

**All Fields Below Are Required** Select the delay you are seeking reimbursement for:

Ticket Type**:

First Name:
Last Name:
Contact Email:

Enter mailing address where you would like your reimbursement sent: Street :
City :
State :
5 Digit Zip Code :

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Delay Reimbursement Request